Joo Yuen Chang
Youth Services Insider
As Hotline Calls Plummeted, Michigan Did Some Dialing of Its Own
It is safe to say that without the benefit of hindsight, no child welfare agency got it totally right in responding to the onset of the coronavirus pandemic. But Michigan child welfare director, JooYeun Chang, said that an unrelated assessment of her agency, finished months before the virus hit our shores, was fortuitous in helping to shape a creative response to COVID-19.